“Communication When It’s Crucial”
Objectives:
- Identify the meaning of crucial conversations
- State 2 strategies to maintain focus during stressful situations
- Share personal examples of successful crucial conversations
Barriers to Positive Communication:
- Patient flow, turnover; shuffling beds!
- Communication styles
- Differing priorities
- Doctor/nurse conflict
- Support staff/nurse not on the same page
- Workload pressures
- Pecking order problems
- Lack of respect, lack of engagement
Conversation/Communication
- Power and meaning
- Defining moments shape our lives, our relationships, and our world
- Enhanced communications nourish relationships
- Developing skills and practicing them fosters problem solving and solutions
- Enabling crucial conversations can help break mediocrity or mistakes of the past
- Defining Crucial Conversations
- Discussion between 2 or more people
- Varied, often opposing opinions
- High stakes
- Strong emotions
- Discussion between 2 or more people