Increasing Patient Satisfaction by Empowering Staff to Manage Delays: A Same Day Surgery Center Initiative

Increasing Patient Satisfaction by Empowering Staff to Manage Delays: A Same Day Surgery Center Initiative

Gallery, Presentations

Sandra Price, BSN, RN, CAPA (Team Leaders), Vickie Lauffer, BSN, RN (Team Leaders)
University of Rochester Medical Center, Rochester, New York

Increasing Patient Satisfaction by Empowering Staff to Manage Delays: A Same Day Surgery Center Initiative